Support AI agent workflows

AI agents for customer support can sort tickets, find answers and draft replies. Refunds and public replies wait for a person.

15 workflows. Each one shows what the agent does on its own, what waits for your yes, and a trust score from 0 to 100. Highest score first.

• Weekly support theme report

  Reads every support ticket from the week and writes one short report on what customers are really upset about. It helps you spot a repeat bug or gap that is easy to miss one ticket at a time.

  98/100
• Customer renewal readiness check

  Checks every customer account renewing in the next 120 days and gives each one a readiness status with reasons. Built for small customer success teams working from exports.

  98/100
• Review moderation helper

  Suggests whether a customer review should stay up, get a warning, be hidden or be reported, using only the text and star rating. A person makes the final call.

  85/100
• Ticket triage

  Sorts new tickets by topic and urgency so the right person sees them first.

  83/100
• Bug report writer

  Turns a messy customer complaint into a clean bug report.

  83/100
• Help tutorials from your app

  Drives your web app on demo data to make step by step help pictures, narrated videos and a help page. Rerun it when the screens change.

  83/100
• Reply suggester

  Drafts answers to common questions using your help docs.

  80/100
• Help doc gap finder

  Spots questions customers keep asking that your docs do not answer.

  80/100
• Customer DM sweep

  Checks every place customers message you each morning and flags anything you missed. Stops DMs from sitting for days because they are spread across apps.

  80/100
• Support inbox with refund approvals

  Handles a support inbox but has to ask before any refund. Built after the agent once refunded a customer on its own.

  80/100
• Refund checker

  Checks refund requests against your policy and lays out the facts.

  78/100
• Daily cancellation review

  Each morning it looks at every customer who canceled in the last day and works out why. It checks payments, usage and what they did right before canceling.

  78/100
• Chargeback evidence pack

  When a customer files a card dispute, it gathers proof they used what they paid for and builds the evidence pack. A person checks it before anything is submitted.

  78/100
• Evidence first support replies

  Works the support queue a couple of times a day, checking bug reports against the code before drafting a reply. The owner reviews every reply before it goes out.

  78/100
• Community help answers with moderator review

  Drafts answers to questions in your community help forum from your docs. A moderator checks each one before the user sees it.

  78/100