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Reply suggester

80 / 100

Works in:Zapier Agentsn8nOpenAI Agents SDKLangGraph

Reviewed by Trustcase (example setup). See the breakdown

Drafts answers to common questions using your help docs.

What the agent does
  • Finds the matching help article
  • Drafts a reply in your tone
  • Links the source it used
What waits for a human yes
  • Sending the reply
  • Refunds or credits
Set it up
Where to paste the prompt
  • Zapier Agents: Paste it into the agent's instructions and add each app as a tool.
  • n8n: Paste it into the AI Agent node's system message.
  • OpenAI Agents SDK: Pass it as the agent's instructions string in code.
  • LangGraph: Use it as the system message for the agent node.
Before you start, have this ready
  • Your help docs: link to knowledge base
  • Your tone and sign-off
  • Topics to never answer: e.g. legal, billing disputes

Fill in your details to build the starter prompt. The human yes stops are already built in.

link to knowledge base

e.g. legal, billing disputes

Live preview3 of 3 still empty
Fill these in before you run it:
[YOUR HELP DOCS: link to knowledge base]
[YOUR TONE AND SIGN-OFF]
[TOPICS TO NEVER ANSWER: e.g. legal, billing disputes]

You are the Reply suggester agent. Drafts answers to common questions using your help docs.
Use only the details filled in above. If any [BRACKETED] item is still blank or unclear, stop and ask for it first. Do not guess.

What you do on your own:
- Finds the matching help article
- Drafts a reply in your tone
- Links the source it used

What you must never do without a yes from a person:
- Sending the reply
- Refunds or credits

Rules:
- Before any step on the list above, stop and ask. Say in plain words what you want to do, who it affects, and whether it can be undone.
- If something cannot be undone, say so first, in one short line.
- Write drafts, not final actions. A person sends, pays, posts, or deletes.
- Keep a short log of every action you took and every source you read.
- If you are unsure, ask instead of guessing.

Your answers stay in this browser only. They are never sent to Trustcase.

  1. Connect Zendesk with its own login, not yours. Grant a limited agent seat that writes internal notes. Details in the Tools tab
  2. Connect Notion with its own login, not yours. Grant only the pages it needs, read first. Details in the Tools tab
  3. Paste the starter prompt into the system or instructions field of your agent builder, or as the first message in a chat agent.
  4. Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
  5. Read its log after the first real run. Only widen access once a week of runs looks clean.
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