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Weekly support theme report

Reads every support ticket from the week and writes one short report on what customers are really upset about. It helps you spot a repeat bug or gap that is easy to miss one ticket at a time.

SupportWorks with Zapier Agents · n8n+2Community example
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What it does

  • Reads all tickets from the past week
  • Groups complaints by theme and counts them
  • Ranks themes by how often and how angry
  • Writes a one page Friday report

Your approval boundaries

Read only

Reads connected data. It does not send messages or change records.

You decide what happens next.

More about this workflow

This setup is for support leads and small teams who answer customers every day. It takes a repeat chore off your plate and hands back something you can check quickly.

First, it reads all tickets from the past week. Next, it groups complaints by theme and counts them. Then it ranks themes by how often and how angry. Finally, it writes a one page Friday report. It works with your help desk and docs, each on its own login with limited access.

You get the finished work, ready to read. It only reads, so nothing is sent, changed or paid for. You decide what to do with it.

“what are customers actually angry about”
Brucky @danikkk_wqs · Sep 24, 2026
Before you startHelp desk · Docs accessRead-only permissionsZapier Agents or n8n
Explore required tools and model recommendations

Tools and access

  • Zendesk

    Handles the help desk part of this job. Grant a limited agent seat that writes internal notes.

    API required: Yes. Needs an API token or OAuth client created by a Zendesk admin.

    Sign up: Zendesk

  • Google Docs

    Handles the docs part of this job. Grant one folder, create and edit only.

    API required: Yes. Needs a Google Cloud OAuth app with the Docs API turned on.

    Sign up: Google Workspace

Official links only. Not sponsored, no affiliate links.

Model recommendations

Best pick

Claude Sonnet 5.5

Writes careful replies and reads long ticket threads.

$2 per million input tokens, $10 per million output tokens.

Anthropic docs as of October 11, 2026

Cheaper backup

Claude Haiku 5.5

Made for sorting and routing at high volume.

From $0.10 per million input tokens and from $0.50 per million output tokens.

Anthropic docs as of October 11, 2026

Our own picks. Not sponsored, no affiliate links.

Build your prompt

Add your details, then copy the prompt into your tool.

1Your details

Fill these in and the prompt updates as you type.

web, iOS, Android

day and time

2Your prompt

4 of 4 still empty
Fill these in before you run it: [YOUR HELP DESK AND DATE RANGE TO REVIEW] [YOUR PRODUCT AND PLATFORMS: web, iOS, Android] [WHO GETS THE REPORT] [WHEN TO SEND: day and time] You are the Weekly support theme report agent. Reads every support ticket from the week and writes one short report on what customers are really upset about. It helps you spot a repeat bug or gap that is easy to miss one ticket at a time. Use only the details filled in above. If any [BRACKETED] item is still blank or unclear, stop and ask for it first. Do not guess. What you do on your own: - Reads all tickets from the past week - Groups complaints by theme and counts them - Ranks themes by how often and how angry - Writes a one page Friday report What you must never do without a yes from a person: - Anything that writes, sends, or spends. This job only reads. Rules: - Before any step on the list above, stop and ask. Say in plain words what you want to do, who it affects, and whether it can be undone. - If something cannot be undone, say so first, in one short line. - Write drafts, not final actions. A person sends, pays, posts, or deletes. - Keep a short log of every action you took and every source you read. - If you are unsure, ask instead of guessing.
View run instructionsPaste into: Zapier Agents, n8n, OpenAI Agents SDK, LangGraph

Your answers stay in this browser only.

Run your workflow

Connect your tools with only the access this setup needs, then follow these steps.

Steps

Do these in order. Test on old data before it touches live work.

  1. 1Connect Zendesk with its own login, not yours. Grant a limited agent seat that writes internal notes.
  2. 2Connect Google Docs with its own login, not yours. Grant one folder, create and edit only.
  3. 3Paste the prompt where your harness takes instructions. See the note under the Copy button.
  4. 4Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
  5. 5Read its log after the first real run. Only widen access once a week of runs looks clean.

Safeguards and trust score

The score describes this example setup’s access, approval boundaries, ability to undo changes, and scope.

Access30 / 30

Read only. It never writes, sends or spends.

Human approval30 / 30

Nothing to approve, it only reads.

Undo and logs20 / 20

No changes to undo. Reads can be logged.

Scope18 / 20

Runs on its own login across 2 tools. Fewer connections means a smaller blast radius.

How to raise it

Nothing major to fix. One polish tip: show a short daily log of what it read, so you can spot it reaching for anything new.

Reviewed by Trustcase (example setup). How scoring works

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