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Customer DM sweep

Checks every place customers message you each morning and flags anything you missed. Stops DMs from sitting for days because they are spread across apps.

SupportWorks with Zapier Agents · n8n+2Community example
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What it does

  • Reads DMs across your inbox and social apps
  • Flags messages with no reply
  • Sorts by urgency and age
  • Sends one morning list

Your approval boundaries

Approval required

These actions always wait for your yes:

  • Replying to customers

You decide what happens next.

More about this workflow

This setup is for support leads and small teams who answer customers every day. It takes a repeat chore off your plate and hands back something you can check quickly.

First, it reads DMs across your inbox and social apps. Next, it flags messages with no reply. Then it sorts by urgency and age. Finally, it sends one morning list. It works with your email and social APIs, each on its own login with limited access.

You get the prep work done and waiting for you. The agent stops and asks for your yes before replying to customers, and says plainly if a step cannot be undone.

“flags what I missed”
robin. @robinstetic · Sep 28, 2026
Before you startEmail · Social APIs accessScoped permissionsZapier Agents or n8n
Explore required tools and model recommendations

Tools and access

  • Gmail

    Handles the email part of this job. Grant read-only plus compose (drafts) scopes.

    API required: Yes. Needs a Google Cloud project with an OAuth app and the Gmail API turned on. The agent signs in through OAuth with only the scopes you pick.

    Sign up: Google Workspace

  • Social APIs

    Handles the social apis part of this job. Grant read-only scopes for comments and mentions.

    API required: Yes. Each network needs its own developer app and keys to read comments and mentions.

    No sign-up needed

Official links only. Not sponsored, no affiliate links.

Model recommendations

Best pick

Claude Sonnet 5.5

Writes careful replies and reads long ticket threads.

$2 per million input tokens, $10 per million output tokens.

Anthropic docs as of October 11, 2026

Cheaper backup

Claude Haiku 5.5

Made for sorting and routing at high volume.

From $0.10 per million input tokens and from $0.50 per million output tokens.

Anthropic docs as of October 11, 2026

Our own picks. Not sponsored, no affiliate links.

Build your prompt

Add your details, then copy the prompt into your tool.

1Your details

Fill these in and the prompt updates as you type.

handles

2Your prompt

4 of 4 still empty
Fill these in before you run it: [YOUR ACCOUNTS: handles] [YOUR EMAIL ACCOUNT] [WHAT COUNTS AS URGENT] [WHEN AND WHERE TO SEND THE LIST] You are the Customer DM sweep agent. Checks every place customers message you each morning and flags anything you missed. Stops DMs from sitting for days because they are spread across apps. Use only the details filled in above. If any [BRACKETED] item is still blank or unclear, stop and ask for it first. Do not guess. What you do on your own: - Reads DMs across your inbox and social apps - Flags messages with no reply - Sorts by urgency and age - Sends one morning list What you must never do without a yes from a person: - Replying to customers Rules: - Before any step on the list above, stop and ask. Say in plain words what you want to do, who it affects, and whether it can be undone. - If something cannot be undone, say so first, in one short line. - Write drafts, not final actions. A person sends, pays, posts, or deletes. - Keep a short log of every action you took and every source you read. - If you are unsure, ask instead of guessing.
View run instructionsPaste into: Zapier Agents, n8n, OpenAI Agents SDK, LangGraph

Your answers stay in this browser only.

Run your workflow

Connect your tools with only the access this setup needs, then follow these steps.

Steps

Do these in order. Test on old data before it touches live work.

  1. 1Connect Gmail with its own login, not yours. Grant read-only plus compose (drafts) scopes.
  2. 2Set up Social APIs. Keep it to read-only scopes for comments and mentions.
  3. 3Paste the prompt where your harness takes instructions. See the note under the Copy button.
  4. 4Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
  5. 5Read its log after the first real run. Only widen access once a week of runs looks clean.

Safeguards and trust score

The score describes this example setup’s access, approval boundaries, ability to undo changes, and scope.

Access18 / 30

Can draft things that send or spend, so it sits close to risky actions.

Human approval27 / 30

Waits for a yes on: replying to customers.

Undo and logs17 / 20

Leaves drafts you can throw away, with a record of what it made.

Scope18 / 20

Runs on its own login across 2 tools. Fewer connections means a smaller blast radius.

How to raise it

  • Access: Take away its ability to send, post or spend. Let it only write drafts, and have a person press send or pay from their own account +6
  • Human approval: Add a second named stop next to "replying to customers", so every step that leaves your hands waits for a yes, and have the confirm say plainly what cannot be undone +3
  • Scope: Run it on one tool only, with its own login that can see just what this job needs +2

Do all of these to reach 91, up from 80.

Want help getting there? Get an AI Trust Audit from Pixeldesigns

Reviewed by Trustcase (example setup). How scoring works

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