Shop enquiry drafts with follow up dates
Every hour it reads new customer emails for a small shop, pulls that sender's orders, and saves a reply draft in the mailbox for the owner to send. It also tracks each enquiry and drafts a follow up when one goes quiet.
What it does
- Opens the inbox read only and lists threads with no reply yet
- Looks up the sender's orders, unpaid checkouts and bespoke requests
- Writes a reply in the shop's house style and saves it as a draft in the thread
- Records each enquiry's date, status and topic, with no customer details
- Drafts at most two follow ups: after 7 days of silence, on a date the customer asked for, or before the holiday order cutoff
Your approval boundaries
Approval requiredThese actions always wait for your yes:
- Sending any draft
- Quoting a price or a delivery date
You decide what happens next.
More about this workflow
This setup is for support leads and small teams who answer customers every day. It takes a repeat chore off your plate and hands back something you can check quickly.
First, it opens the inbox read only and lists threads with no reply yet. Next, it looks up the sender's orders, unpaid checkouts and bespoke requests. Then it writes a reply in the shop's house style and saves it as a draft in the thread. After that, it records each enquiry's date, status and topic, with no customer details. Finally, it drafts at most two follow ups: after 7 days of silence, on a date the customer asked for, or before the holiday order cutoff. It works with your email and store admin, each on its own login with limited access.
You get the prep work done and waiting for you. The agent stops and asks for your yes before sending any draft and quoting a price or a delivery date, and says plainly if a step cannot be undone.
“the only mailbox writes are saving drafts and replacing the agent's own unedited drafts”
Explore required tools and model recommendations
Tools and access
Gmail
Handles the email part of this job. Grant read-only plus compose (drafts) scopes.
API required: Yes. Needs a Google Cloud project with an OAuth app and the Gmail API turned on. The agent signs in through OAuth with only the scopes you pick.
Shopify
Handles the store admin part of this job. Grant read orders and products.
API required: Yes. Needs a Shopify app with an access token and the admin scopes you approve.
Official links only. Not sponsored, no affiliate links.
Model recommendations
Best pick
Claude Sonnet 5.5
Writes careful replies and reads long ticket threads.
$2 per million input tokens, $10 per million output tokens.
Anthropic docs as of October 11, 2026
Cheaper backup
Claude Haiku 5.5
Made for sorting and routing at high volume.
From $0.10 per million input tokens and from $0.50 per million output tokens.
Anthropic docs as of October 11, 2026
Our own picks. Not sponsored, no affiliate links.
Build your prompt
Add your details, then copy the prompt into your tool.
2Your prompt
4 of 4 still emptyYour answers stay in this browser only.
Run your workflow
Connect your tools with only the access this setup needs, then follow these steps.
Steps
Do these in order. Test on old data before it touches live work.
- 1Connect Gmail with its own login, not yours. Grant read-only plus compose (drafts) scopes.
- 2Connect Shopify with its own login, not yours. Grant read orders and products.
- 3Paste the prompt where your harness takes instructions. See the note under the Copy button.
- 4Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
- 5Read its log after the first real run. Only widen access once a week of runs looks clean.
Safeguards and trust score
The score describes this example setup’s access, approval boundaries, ability to undo changes, and scope.
Can draft things that send or spend, so it sits close to risky actions.
Waits for a yes on: sending any draft, quoting a price or a delivery date.
Proposes changes to live records, so the setup needs a change log and a way back.
Runs on its own login across 2 tools. Fewer connections means a smaller blast radius.
How to raise it
- Access: Take away its ability to send, post or spend. Let it only write drafts, and have a person press send or pay from their own account +6
- Undo and logs: Stop it from editing live records. Have it write the change as a proposal you apply, and keep a log of every change with a way to roll it back +3
- Scope: Run it on one tool only, with its own login that can see just what this job needs +2
Do all of these to reach 91, up from 80.
Want help getting there? Get an AI Trust Audit from Pixeldesigns
Reviewed by Trustcase (example setup). How scoring works
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[](https://trustcase.dev/use-cases/shop-enquiry-drafts-with-follow-up-dates)<a href="https://trustcase.dev/use-cases/shop-enquiry-drafts-with-follow-up-dates"><img src="https://trustcase.dev/badge/shop-enquiry-drafts-with-follow-up-dates.svg" alt="Trustcase trust score for Shop enquiry drafts with follow up dates" height="20"></a>More support workflows
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