Community bug reports with approved replies and fix notices
Reads new bug reports from your community forum, groups duplicates and drafts replies for you to approve. When a fix ships, it drafts one note to every person who reported that bug.
What it does
- Syncs only new or changed forum threads since the last run
- Groups reports that share the same root cause
- Drafts a reply for each report into an approval queue
- On a release, drafts a fixed note per reporter for their build
- Re-reads each sent reply to confirm it posted
Your approval boundaries
Approval requiredThese actions always wait for your yes:
- Posting any reply in the forum
- Sending fix notices after a release
- Editing or deleting a message the bot posted
You decide what happens next.
More about this workflow
This setup is for support leads and small teams who answer customers every day. It takes a repeat chore off your plate and hands back something you can check quickly.
First, it syncs only new or changed forum threads since the last run. Next, it groups reports that share the same root cause. Then it drafts a reply for each report into an approval queue. After that, it on a release, drafts a fixed note per reporter for their build. Finally, it re-reads each sent reply to confirm it posted. It works with your chat and issue tracker, each on its own login with limited access.
You get the prep work done and waiting for you. The agent stops and asks for your yes before posting any reply in the forum, sending fix notices after a release and editing or deleting a message the bot posted, and says plainly if a step cannot be undone.
“a human approves every public word”
Explore required tools and model recommendations
Tools and access
Slack
Handles the chat part of this job. Grant a bot token in the channels it needs.
API required: Yes. Needs a Slack app created in your workspace. It gets a bot token with the scopes you approve.
Linear
Handles the issue tracker part of this job. Grant read plus create in one triage team.
API required: Yes. Needs a personal API key or an OAuth app.
Official links only. Not sponsored, no affiliate links.
Model recommendations
Best pick
Claude Sonnet 5.5
Writes careful replies and reads long ticket threads.
$2 per million input tokens, $10 per million output tokens.
Anthropic docs as of October 11, 2026
Cheaper backup
Claude Haiku 5.5
Made for sorting and routing at high volume.
From $0.10 per million input tokens and from $0.50 per million output tokens.
Anthropic docs as of October 11, 2026
Our own picks. Not sponsored, no affiliate links.
Build your prompt
Add your details, then copy the prompt into your tool.
2Your prompt
4 of 4 still emptyYour answers stay in this browser only.
Run your workflow
Connect your tools with only the access this setup needs, then follow these steps.
Steps
Do these in order. Test on old data before it touches live work.
- 1Connect Slack with its own login, not yours. Grant a bot token in the channels it needs.
- 2Connect Linear with its own login, not yours. Grant read plus create in one triage team.
- 3Paste the prompt where your harness takes instructions. See the note under the Copy button.
- 4Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
- 5Read its log after the first real run. Only widen access once a week of runs looks clean.
Safeguards and trust score
The score describes this example setup’s access, approval boundaries, ability to undo changes, and scope.
Can draft things that send or spend, so it sits close to risky actions.
Waits for a yes on: posting any reply in the forum, sending fix notices after a release, editing or deleting a message the bot posted.
Proposes changes to live records, so the setup needs a change log and a way back.
Runs on its own login across 2 tools. Fewer connections means a smaller blast radius.
How to raise it
- Access: Take away its ability to send, post or spend. Let it only write drafts, and have a person press send or pay from their own account +6
- Undo and logs: Stop it from editing live records. Have it write the change as a proposal you apply, and keep a log of every change with a way to roll it back +3
- Scope: Run it on one tool only, with its own login that can see just what this job needs +2
Do all of these to reach 91, up from 80.
Want help getting there? Get an AI Trust Audit from Pixeldesigns
Reviewed by Trustcase (example setup). How scoring works
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[](https://trustcase.dev/use-cases/community-bug-reports-with-approved-replies-and-fix-notices)<a href="https://trustcase.dev/use-cases/community-bug-reports-with-approved-replies-and-fix-notices"><img src="https://trustcase.dev/badge/community-bug-reports-with-approved-replies-and-fix-notices.svg" alt="Trustcase trust score for Community bug reports with approved replies and fix notices" height="20"></a>More support workflows
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