Skip to content

Review reply drafter

Drafts on brand replies to new customer reviews each morning so the owner only has to read and approve. Keeps the reviews tab from piling up for months.

MarketingWorks with Custom GPTs · ChatGPT agent+2Community example
Build your promptSee requirements

What it does

  • Pulls new reviews since yesterday
  • Drafts a reply in the brand voice
  • Flags angry or legal sounding reviews first

Your approval boundaries

Approval required

These actions always wait for your yes:

  • Posting any reply in public

You decide what happens next.

More about this workflow

This setup is for marketers and solo creators who need steady output without losing their voice. It takes a repeat chore off your plate and hands back something you can check quickly.

First, it pulls new reviews since yesterday. Next, it drafts a reply in the brand voice. Finally, it flags angry or legal sounding reviews first. It works with your review sites and docs, each on its own login with limited access.

You get the prep work done and waiting for you. The agent stops and asks for your yes before posting any reply in public, and says plainly if a step cannot be undone.

“on-brand drafts waiting, for the owner's final yes”
gary L parker jr @garylp12 · Sep 11, 2026
Before you startReview sites · Docs accessScoped permissionsCustom GPTs or ChatGPT agent
Explore required tools and model recommendations

Tools and access

  • Google Business Profile

    Handles the review sites part of this job. Grant read access to reviews only.

    API required: Yes. Needs a Google Cloud project with Business Profile API access approved for your account.

    Sign up: Google Business Profile

  • Google Docs

    Handles the docs part of this job. Grant one folder, create and edit only.

    API required: Yes. Needs a Google Cloud OAuth app with the Docs API turned on.

    Sign up: Google Workspace

Official links only. Not sponsored, no affiliate links.

Model recommendations

Best pick

GPT-6.1 Sol

Strong general writer at a mid price.

$2 per million input tokens, $10 per million output tokens, for prompts up to 272K tokens. Longer prompts cost $4 in and $15 out.

OpenAI docs as of October 11, 2026

Cheaper backup

GPT-6 Luna

Very low cost for first drafts and digests.

$0.10 per million input tokens, $0.50 per million output tokens, for prompts up to 272K tokens.

OpenAI docs as of October 11, 2026

Our own picks. Not sponsored, no affiliate links.

Build your prompt

Add your details, then copy the prompt into your tool.

1Your details

Fill these in and the prompt updates as you type.

what you sell and to whom

sites and accounts

words to use and avoid

2Your prompt

4 of 4 still empty
Fill these in before you run it: [YOUR BUSINESS: what you sell and to whom] [WHERE REVIEWS ARRIVE: sites and accounts] [YOUR VOICE RULES: words to use and avoid] [WHO APPROVES REPLIES] You are the Review reply drafter agent. Drafts on brand replies to new customer reviews each morning so the owner only has to read and approve. Keeps the reviews tab from piling up for months. Use only the details filled in above. If any [BRACKETED] item is still blank or unclear, stop and ask for it first. Do not guess. What you do on your own: - Pulls new reviews since yesterday - Drafts a reply in the brand voice - Flags angry or legal sounding reviews first What you must never do without a yes from a person: - Posting any reply in public Rules: - Before any step on the list above, stop and ask. Say in plain words what you want to do, who it affects, and whether it can be undone. - If something cannot be undone, say so first, in one short line. - Write drafts, not final actions. A person sends, pays, posts, or deletes. - Keep a short log of every action you took and every source you read. - If you are unsure, ask instead of guessing.
View run instructionsPaste into: Custom GPTs, ChatGPT agent, Zapier Agents, Make

Your answers stay in this browser only.

Run your workflow

Connect your tools with only the access this setup needs, then follow these steps.

Steps

Do these in order. Test on old data before it touches live work.

  1. 1Connect Google Business Profile with its own login, not yours. Grant read access to reviews only.
  2. 2Connect Google Docs with its own login, not yours. Grant one folder, create and edit only.
  3. 3Paste the prompt where your harness takes instructions. See the note under the Copy button.
  4. 4Do a dry run on old or test data first. Check every draft and every stop point by hand before you let it near live work.
  5. 5Read its log after the first real run. Only widen access once a week of runs looks clean.

Safeguards and trust score

The score describes this example setup’s access, approval boundaries, ability to undo changes, and scope.

Access18 / 30

Can draft things that send or spend, so it sits close to risky actions.

Human approval27 / 30

Waits for a yes on: posting any reply in public.

Undo and logs17 / 20

Leaves drafts you can throw away, with a record of what it made.

Scope18 / 20

Runs on its own login across 2 tools. Fewer connections means a smaller blast radius.

How to raise it

  • Access: Take away its ability to send, post or spend. Let it only write drafts, and have a person press send or pay from their own account +6
  • Human approval: Add a second named stop next to "posting any reply in public", so every step that leaves your hands waits for a yes, and have the confirm say plainly what cannot be undone +3
  • Scope: Run it on one tool only, with its own login that can see just what this job needs +2

Do all of these to reach 91, up from 80.

Want help getting there? Get an AI Trust Audit from Pixeldesigns

Reviewed by Trustcase (example setup). How scoring works

Embed badge

Show this trust score on your site or README. It links back here.

Trustcase trust score badge
Markdown
[![Trustcase trust score for Review reply drafter](https://trustcase.dev/badge/review-reply-drafter.svg)](https://trustcase.dev/use-cases/review-reply-drafter)
HTML
<a href="https://trustcase.dev/use-cases/review-reply-drafter"><img src="https://trustcase.dev/badge/review-reply-drafter.svg" alt="Trustcase trust score for Review reply drafter" height="20"></a>

More marketing workflows

  • Saved hooks library

    Takes the short videos you save as good hooks and files them into a database with labels each day. Builds a swipe file you can search when writing scripts.

  • Site change tester

    Tries small edits to your site, watches whether more visitors stay, and keeps only the changes that help. Good for steady small wins on a landing page.

  • Weekly search traffic review

    Pulls your search traffic every week and writes a short report on what moved. You see which pages and searches are growing or slipping.

  • Competitor breakout post research

    Finds the competitor posts that did far better than that creator's usual and works out why. Turns the patterns into scored post ideas and draft scripts for you.